NEW ZEALAND BUSINESS NEWS
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TradeWindow, an NZX-listed company that sells software to manage export paperwork and customs compliance, has signed a 12-month agreement with Lactalis to manage export documentation across the dairy group’s Australian and New Zealand operations. Lactalis will use TradeWindow’s Prodoc platform to manage export documentation and the regulatory requirements for shipping dairy products overseas.
The contract size was not disclosed. TradeWindow described the deal in a market release as significant, then told the NZX the significance was strategic rather than financial, and that the contract’s value falls below the threshold that NZX listing rules require disclosing. It withheld further financial details on commercial sensitivity grounds.
Lactalis is one of the world’s largest dairy groups. It acquired Fonterra’s global consumer and associated businesses, Mainland Group, in March 2026, and exports dairy products worldwide. That export trade generates high volumes of complex documentation and compliance work, which Prodoc is designed to handle.
TradeWindow was founded in December 2018 and provides digital trade software to exporters, importers, freight forwarders and customs brokers. Its products handle documentation, compliance and information sharing across international supply chains, connecting customers with ports, terminals, shipping lines, banks, insurers and government authorities. The company says most of New Zealand’s leading exporters use Prodoc, and it is gaining users in Australia, particularly among large seafood exporters.
The contract fits TradeWindow’s push toward larger enterprise shippers and Australia, which the company identifies as its fastest-growing region. Australian revenue grew 34% to NZ$4.1 million in the 2026 financial year and represented 43% of group trading revenue.
Other measures in the company’s first quarter of the 2027 financial year point the same way. Average revenue per shipper customer rose 20% year on year to NZ$36,447, and group annual recurring revenue increased 17% to NZ$10.4 million. Annual recurring revenue is the subscription income a software business can expect to repeat each year, so the rise indicates existing customers are spending more rather than the company relying solely on new signings.
Winning a customer of Lactalis’s scale gives TradeWindow a reference site in both countries. A dairy exporter shipping to multiple markets has to produce documentation that satisfies different customs and regulatory regimes, which is precisely the workload the platform is sold to remove.
For exporters, the deal is a reminder that documentation and compliance are a major part of the cost of selling offshore, especially for food products, where each destination market sets its own rules. Software that assembles and checks that paperwork can reduce the administrative load and the risk of a shipment being held up by an error.
For smaller exporters watching the listed software sector, the contract also illustrates how TradeWindow is positioning itself: it is chasing large shippers rather than spreading effort across many small accounts. Average revenue per shipper customer of NZ$36,447 in the first quarter of the 2027 financial year shows where the revenue is concentrated.
The contract is for 12 months, so its contribution to TradeWindow’s results will be visible over a single financial year rather than locked in over the longer term. The company has not said what the agreement is worth, and its own clarification confirms the figure is not one that would move its reported results on its own.
NZ Business News reports on the decisions, deals and numbers shaping New Zealand business — the companies making them, the policy and market conditions they work within, and what it means for the people running businesses here.